Shipping & Returns

Processing Time

Orders are processed within 1–3 business days after payment is confirmed. Business days exclude weekends and holidays. You will receive an email confirmation with tracking information once your order has shipped.

Shipping Area

We currently ship to addresses within the United States. We are not able to ship to international addresses at this time, but we hope to expand our shipping area as the business grows.

Shipping Costs

Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order. We work to keep our shipping rates fair and transparent — the exact cost will always be displayed before you complete your purchase.

Free Shipping

We offer free shipping on orders of $75 or more within the United States. This threshold may be adjusted in the future as we refine our shipping costs and capabilities.

Delivery Time

After your order is processed, delivery typically takes an additional 2–5 business days depending on your location and the shipping method selected at checkout. Please note that delivery times are estimates and may vary during peak seasons or due to carrier delays.

Order Tracking

Once your order ships, you will receive a tracking number via email. You can also view your order status and tracking information anytime by logging into your account and visiting the My Orders page.

Shipping Address

Please ensure your shipping address is complete and accurate at checkout. We are not responsible for packages delivered to incorrect or incomplete addresses provided at the time of purchase. If you notice an error in your address, please contact us at support@risengrace.shop immediately.

30-Day Return Window

We offer a 30-day return policy from the date your order is delivered. If you are not fully satisfied with your purchase, you may request a return within this window.

Condition Requirements

To be eligible for a return, items must be:

• Unused and in their original condition
• In the original packaging
• Accompanied by proof of purchase (order number or receipt)

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned once opened:

• Opened personal-care or hygiene products
• Opened beauty products (oils, soaps, lotions, etc.)
• Items marked as final sale

How to Start a Return

To initiate a return, please contact us at support@risengrace.shop with your order number and the reason for your return. We will respond with return instructions and the next steps.

Refunds

Once we receive and inspect your returned item, we will process your refund to the original payment method used for the purchase. Please allow a few business days for the refund to appear on your account, depending on your bank or payment provider.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.

Some Risen Grace products are also available through the Amazon Marketplace. For products purchased through Amazon, returns and refunds follow Amazon's applicable return and refund process.

Please initiate any returns for Amazon purchases directly through your Amazon account. Our customer service team at support@risengrace.shop is still happy to help with any product questions, but order-specific actions for Amazon purchases must be handled through Amazon's systems.